Man With Van Marylebone Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Marylebone provides moving, transport, collection, delivery, and related removal services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to clarify expectations for both parties and to support a smooth, lawful, and professional service. Throughout this document, references to we, us, and our mean the service provider, while you and your refer to the customer or the person placing the booking. These terms apply to all bookings unless a separate written agreement states otherwise.

Our service is intended for domestic and commercial transport tasks that are suitable for a man and van operation. This may include small removals, furniture transport, single-item collections, office deliveries, and light relocation work. It is the customer???s responsibility to ensure that the service requested is suitable for the nature, volume, access conditions, and timing of the job. If the booking details change after confirmation, we may revise the price, schedule, crew size, or equipment requirements to reflect the amended scope.

We reserve the right to decline any booking, suspend an ongoing job, or refuse to carry items where doing so would be unsafe, unlawful, or outside the practical scope of a van and man service. This includes, without limitation, situations involving prohibited goods, hazardous materials, inadequate access, lack of parking, unsafe loading conditions, or incorrect information supplied at the time of booking. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking Process

The booking process begins when you provide the essential job details and we issue a quotation or estimate. A booking is only confirmed once we have accepted the request and, where required, received any deposit, pre-authorisation, or written confirmation specified at the time of booking. The information provided must be accurate and complete, including pickup and delivery addresses, access restrictions, floor levels, item descriptions, dimensions, weight estimates, preferred dates, and any special handling requirements.

We may base our quotation on the information you provide, and that quotation may be revised if the actual conditions differ from the booking details. Examples include additional items, longer travel time due to route changes, unexpected stairs, lack of lift access, waiting time, or parking difficulties. If the scope of work changes materially, we will normally notify you before proceeding where practicable. If you choose not to accept the revised terms, we may treat the booking as cancelled and charge reasonable costs already incurred.

It is your responsibility to ensure that someone authorised is available at both collection and delivery points, unless alternative arrangements have been agreed in advance. You must also ensure that the goods are ready for loading at the agreed time. Delays caused by missing keys, poor access, unfinished packing, or absent decision-makers may result in waiting charges or rescheduling. For the avoidance of doubt, any estimate of time is not guaranteed and may be affected by traffic, weather, access, and other operational factors.

If you ask us to collect goods from or deliver goods to a third party, you confirm that you have authority to make that arrangement. You also confirm that all relevant parties are aware of the booking and any access or timing conditions. We are entitled to rely on the booking instructions provided by you and are not responsible for disputes between customers and third parties regarding ownership, access, or acceptance of the goods.

2. Payments and Charges

Prices are normally set out in the quotation, estimate, or booking confirmation. Unless stated otherwise, charges may include labour, vehicle use, fuel, mileage, congestion or parking-related costs where applicable, waiting time, tolls, and any agreed additional services such as dismantling, reassembly, or carrying items beyond standard access conditions. Any price displayed or quoted before a job is completed may be based on assumptions and may increase if the service extends beyond the agreed scope.

Payment terms will be confirmed at booking. We may require full payment in advance, a deposit, payment on completion, or payment by a specified method. Where payment is due on completion, it must be made immediately unless we have agreed otherwise in writing. We may charge interest and recovery costs on overdue sums to the extent permitted by law. In addition, we may withhold release of goods where lawful until outstanding charges are paid in full, provided that any such action is reasonable and proportionate.

All prices are stated inclusive or exclusive of VAT according to the quotation provided. If VAT applies, it will be shown where required by law. Any bank charges, foreign exchange fees, card fees, chargeback costs, or payment-processing issues caused by the customer???s chosen payment method may be added to the balance where permitted. The customer remains responsible for payment even if a third party agreed to contribute, unless we have expressly accepted that third party as the payer.

Late payment, refusal to pay, or disputed sums do not entitle the customer to unilaterally cancel an invoice already issued for completed services. If any portion of the service has been carried out, you must pay the undisputed amount promptly. We may also suspend further work until outstanding balances are settled. Where a booking is made by a business customer, the business remains responsible for all amounts due under the contract, even if the booking was arranged by an employee or representative.

3. Cancellations and Changes

You may cancel or amend a booking by giving notice as early as possible. Cancellation charges may apply depending on the notice period, the level of preparation completed, and any costs already incurred by us, such as staff allocation, vehicle dispatch, parking reservations, route planning, or supplies purchased specifically for the job. The closer the cancellation is to the scheduled time, the more likely it is that charges will apply.

Where a cancellation occurs after our team has departed for the job, or after they have arrived at the pickup location, we may charge a minimum call-out fee or the full quoted amount if the service cannot reasonably be reassigned. If you are delayed and ask us to wait, we may charge waiting time at the applicable rate. If you are unavailable at the agreed time and the job cannot proceed, it may be treated as a late cancellation or failed attendance.

If you request a change to the date, time, route, vehicle type, crew size, or service specification, we will try to accommodate it where possible. However, changes may affect availability and pricing, and we are not obliged to accept altered terms. Any rebooking will depend on operational capacity and may require a revised quotation. We are not responsible for losses caused by a customer???s decision to alter or postpone a booking unless required by law.

4. Customer Responsibilities

You are responsible for preparing your goods for transport unless we have expressly agreed to provide packing services. This includes ensuring that items are suitably packed, protected, labelled, and secured. Fragile items, electronic devices, glass, mirrors, and valuable possessions should be packed with appropriate care. We are not liable for damage caused by poor packing, weak containers, hidden defects, or pre-existing damage unless such damage results from our negligence.

You must ensure that the premises are safe and accessible for loading and unloading. This includes providing access codes, keys, parking permissions, and any necessary building approvals. If items must be carried through narrow corridors, flights of stairs, or unsuitable access points, you must inform us in advance. We may refuse to move items if the access conditions create unreasonable risk to people, property, or the vehicle.

It is your duty to remove or secure items that are not to be moved, and to identify any goods that require special handling. You must also disclose any item that is exceptionally heavy, awkward, hazardous, or likely to cause damage if handled incorrectly. We will not be responsible for failure to move undisclosed items or for delays caused by inaccurate descriptions. Where multiple parties are involved, you confirm that you have authority to instruct us on behalf of all relevant persons.

You are also responsible for ensuring that no prohibited goods are included in the consignment. Prohibited goods include, but are not limited to, illegal items, explosives, firearms unless lawfully declared and accepted, pressurised containers, corrosive substances, flammable liquids, live animals, and any materials whose carriage would breach applicable law or safety rules. If such goods are discovered, we may stop the job immediately and notify the appropriate authorities where required.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the service. However, our liability is limited to the extent permitted by law. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from delays, cancellations, access problems, or any service issue that is outside our reasonable control. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim, except where the law requires otherwise.

We are not liable for damage or loss arising from items that are improperly packed, inherently fragile, structurally unsound, or previously damaged, unless the damage is directly caused by our negligence. We are also not liable for marks, scratches, or minor cosmetic wear that are reasonably consistent with normal handling during transport of bulky items. Customers should ensure that valuables and irreplaceable goods are adequately insured by their own policy where appropriate.

If a claim arises, you must notify us promptly and provide reasonable evidence of the issue, including photographs, descriptions, and any supporting documentation. Any claim for damage must be reported as soon as reasonably practicable and in any event within a reasonable time after delivery. Failure to allow inspection of the goods, packaging, or affected area may affect our ability to investigate and may limit any remedy that would otherwise be available.

6. Waste, Disposal, and Regulatory Compliance

We may only remove, carry, or dispose of waste where such activity is expressly arranged and lawful. The customer must accurately describe any waste materials before the booking is confirmed. If waste removal is included, you must ensure that the waste is correctly separated and that no hazardous or regulated items are mixed in with general waste unless we have agreed to handle them lawfully and in compliance with all relevant rules. We reserve the right to refuse waste that would breach environmental or safety requirements.

All waste transfers must comply with applicable UK waste regulations, including any duty of care requirements, carrier obligations, and disposal standards. You must not ask us to dispose of waste in a manner that would be unlawful, fly-tipping, or otherwise contrary to environmental law. Where required, we may ask for information that helps identify the waste stream or confirm lawful handling arrangements. If the job includes removal of reusable items for donation, recycling, or authorised disposal, this will only be done in line with the agreed service.

Any customer who places waste into our vehicle without disclosing its nature may be liable for all resulting losses, clean-up costs, fines, enforcement action, or contamination charges. If we suspect that an item or load contains hazardous or non-compliant material, we may halt the service immediately. The customer will remain liable for all reasonable costs incurred as a result of inaccurate disclosure or unlawful instructions. We strongly reserve the right to decline any waste-related request that does not meet lawful standards.

Nothing in these terms authorises the transport of controlled waste in a way that would require a permit, licence, or specialist handling unless we have agreed to provide that service and possess the relevant authorisation where applicable. The customer agrees to cooperate with any reasonable compliance checks relating to waste, transport safety, or documentation. If a regulatory authority investigates a matter caused by false or incomplete information supplied by the customer, the customer must indemnify us for the resulting costs to the extent permitted by law.

7. Force Majeure and Operational Interruptions

We are not liable for delays or failure to perform where the cause is beyond our reasonable control. This includes, without limitation, severe weather, road closures, accidents, vehicle breakdowns, traffic incidents, industrial action, civil unrest, public authority action, fuel shortages, and interruptions to utilities or communications. In such circumstances, we will make reasonable efforts to rearrange the service, but we cannot guarantee performance at the original time or date.

Where a force majeure event prevents completion of the service, we may reschedule without penalty or, if rescheduling is not feasible, cancel the remaining portion of the booking. Any liability for amounts already paid will be handled fairly in line with the portion of work completed and any unavoidable costs incurred. We are not responsible for secondary losses caused by these interruptions. Customers should make appropriate contingency arrangements where timing is critical.

We may also pause or terminate a job if, in our reasonable judgment, continuing would expose anyone to danger or breach legal requirements. This includes situations involving aggressive behaviour, unsafe loads, extreme weather, or instructions that are inconsistent with road safety, property safety, or applicable law. In such cases, any payment due for work already completed remains payable.

8. General Provisions

These terms form the entire agreement between you and us in relation to the booking, unless varied in writing by an authorised representative. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect. No failure or delay by us in exercising a right will operate as a waiver of that right. A person who is not a party to this contract has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, unless we agree otherwise in writing.

We may update these terms from time to time to reflect changes in law, operations, or service structure. The version in force at the time of your booking will apply to that booking, unless a later change is required by law. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or subcontract part of the service where necessary for operational purposes, provided that this does not materially reduce the standard of service promised.

The headings in this document are for convenience only and do not affect interpretation. Any reference to writing includes email or other agreed electronic communication where applicable. The parties intend that these terms should be interpreted in a manner consistent with consumer protection law and general principles of contract law in the United Kingdom.

9. Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may benefit from certain mandatory rights under the laws applicable to your place of residence, and nothing in these terms is intended to remove or limit those rights where they cannot legally be excluded.

Any dispute that cannot be resolved informally may be brought before the courts of England and Wales, subject to any mandatory consumer jurisdiction rules that apply. Where a business customer enters into the booking, the courts of England and Wales shall have exclusive jurisdiction to resolve disputes, unless otherwise agreed in writing. By using our man with van removal service, you acknowledge that you have read, understood, and accepted these terms.

This document is intended to provide clear, fair, and lawful conditions for the use of our services. Whether the booking relates to a single-item move, a small relocation, or a local transport request, the same principles apply: accurate booking details, prompt payment, responsible conduct, safe handling, and compliance with applicable law. These conditions help ensure that every Marylebone man with van booking is handled professionally and consistently, while keeping both parties informed of their rights and responsibilities.